Thursday, March 4, 2010

Review: Indonesia AirAsia (QZ)

Date: 09 December 2008
Sector: Jakarta (CGK) - Bangkok (BKK)

Indonesia AirAsia is part of the AirAsia Group company. It is a low cost airline. So don't expect everything to be at it best. Easy to say, what you pay is what you get. However, it is still cheap in price. So worth the money.


Check-in was easy. The thing about low cost airline is everything is chargeable. So be sure to book everything online or you might need to pay extra more if you pay at the airport. Carry on bag is always free for one bag but it must not exceed the weight limitation. Otherwise, you need to check it in and pay extra for it no choice. The staff are friendly and helpful. It is good to know as the journey start from the check in.

Departure Hall

International airport is big and a lot of duty free shop available while waiting for boarding. However, the flight was delayed for about an hour due to late arrival from it previous sector. I hope they don't make it as a habit as it is very inconvenience for the passengers.


Unlike their sister company, they are using an old Boeing 737-300 aircraft. So it is very moody and dull when you came onboard of the aircraft. I do believe they maintained their aircraft well. The seat however is very spacious and made out of leather. It is quite comfortable.

Cabin Crew

They did their job nicely. Listen to the passengers need and attend to them when needed. I did ask them for something and they did their best to help. It is good and polite. Great cabin crew to fly with.

In-flight Entertainment

Since this is a short range of two hours and low cost aircraft, there is no in-flight entertainment provided. So it is best to do is to bring along your iPod or anything that could keep you entertain whilst on the duration of the flight.


Everything need to be bought separately. So it cost more. You are not allowed to bring your own food onboard the aircraft at all. If you wish to eat or drink, you need to buy it from the sales cart or pre-book for it early. The price is reasonable for me and since I wanted to finished off my Indonesian currency, I grabbed a fruit juice and Chicken Rice. I gave all my money to the cabin crew and she smiled happily for the tips.

Overall Rating

Check-in 4/5
Departure Hall 3/5
Aircraft 3/5
Cabin Crew 4/5
In-flight Entertainment 2/5
Meal 3/5

1 comment:

AsiaShoppingTreks said...

Most recently, my wife and I were stranded in Abu Dhabi when AirAsiaX announced they were canceling service to/from Abu Dhabi in January this year. They didn’t notify us (their stranded passengers), until Feb 10th. Neither did they offer any accommodation nor answer our emails asking for help. We had to get back to Malaysia on our own. They won’t reimburse our additional expenses either.

They said they would refund the Abu Dhabi/Kuala Lumpur portion of our trip, but it will take them 30-50 days to process the refund. Such an attitude!

Watch out for these guys. If you are considering using AirAsiaX, It might be a good idea to develop a plan B... just in case.